Frequently Asked Questions
WHAT DO I NEED TO USE THE APP?
2. Internet Browser (ie. Google Chrome, Internet Explorer, Safari, Firefox)
3. Android and iOS based devices (i.e Android phone, iPhone, iPad, iPod Touch) or Laser Barcode Scanner, QR code Scanner
4. Barcode reader app must be installed for Android/iOS devices: NBS Scanner for Android/iOS or Zxing Barcode for Android
I TRIED TO LOGIN NBS AND IT ASKS ME TO GRANT ACCESS OF MY GOOGLE SERVICES. I'M AFRAID OF SHARING MY DATA.
- When you grant data access to NBS, then NBS has API access to specific data like your Google account and Google Drive/Docs. NBS is able to view and utilize that data, but is not able to store any of your data. NBS just leverages your Google Drive and Google Docs. All of your data is safely saved in Google Cloud Platform.
- NBS operates on top of Google Sheet using Google App Engine which boasts SSAE 16 Type II & ISAE 3402 Type II security.
- Your inventory data created in NBS are saved in your Google Sheet, and your data is never saved on NBS server end.
WHAT BARCODE FORMATS DOES THE APP READ?
Please refer to the user guide below:
NBS SCAN/SUBMIT NOT WORKING PROPERLY TODAY. IT WAS WORKING FINE EARLIER.
* Note: Google Sheet can be removed using duplicate / space removal: https://gsuiteupdates.googleblog.com/2019/05/new-sheets-features-may.html
I HAVE CLICKED SCAN BUTTON, BUT NOTHING HAPPENS
Please make sure that you have installed a mobile scan app. Refer to this guide to check mobile scanner app: https://www.bc-scanner.netkiller.com/mobile-scan-app-install
And then you may clear cookie/caches on your browser and retry with below link. In the main page of app, click 'scan' button within the mobile web browser.
(short url: https://goo.gl/ezPoGm)
I WANT TO GENERATE BARCODE LABELS. IS THAT POSSIBLE WITH NBS?
Please note that NBS is not a barcode generator. NBS is asset management app with barcode scanning capabilities.
However, you can utilize Google Sheet’s barcode generating feature with NBS app and here’s how:
First, open the google sheet, enter barcode numbers on first column and enter formula ="*"&barcodecolumn&"*"
For example, if the value on A2 is 12345, then enter ="*"&A2&"*" on B2
Choose ‘font’ (default Arial) on horizontal navigation bar and click ‘More fonts’ under drop-down menu.
In the Fonts search pop-up, enter ‘barcode’ and you can see the types of barcode fonts offered by Google Sheets. Choose ‘Libre Barcode 39’.
Now just print this sheet, cut the labels and use the app to scan codes.
HISTORY TAB IN GOOGLE SHEET IS SHOWING THE WRONG TIME, (UTC TIMEZONE). HOW DO I CHANGE IT SO THAT IT SHOWS THE CORRECT TIME OF MY LOCATION?
History tab in NBS sheet is designed to show GMT timezone only, so if users are from different timezones, it always shows GMT timezone.
A POP UP SHOWS THAT I'M NO LONGER SYNED WITH SHEETS AND I NEED TO RESET. PLEASE RESET ACCOUNT.
If you have deleted google sheet, you can recover from your trash in google drive.
CAN I USE NBS ON MULTIPLE DEVICES WITH SAME GOOGLE ACCOUNT?
Yes, you can use NBS with as many devices you want. For example, you can use NBS with your android phone, iphone, ipads and desktop computer with a connected laser scanner.
DOES THE NBS APP SUPPORT MULTIPLE FORMS AND SHEETS?
I CANNOT DELETE THE FORM
I HAVE BOTH PERSONAL GMAIL AND GOOGLE G SUITE EMAIL. WHICH EMAIL ACCOUNT IS BEST FOR THE APP?
(1) You can manage accessible users to the app.
(2) Centrally manage assets with single spreadsheet for multiple users
Your G Suite super admin requires to install the app on your G Suite domain. If you want to use the app with multiple users, it's best to choose G Suite accounts as the app log each users activities.
If you don't need above features but just want a single person utilize the app, the easiest way is to create a personal gmail for your project(ie. firstname.lastname@example.org) and share credentials with folks who need to use. NBS works with multiple devices simultaneously.
HOW TO UNINSTALL/REINSTALL THE APP?
If you have signed in as Google account, you can go to Apps connected to your account page and remove the app.
I ALREADY HAVE A MASTER SHEET. CAN I USE MY SHEET WITH NBS APP?
WHEN I TRY TO ACCESS, I GET THIS MESSAGE 'YOU ARE NOT AUTHORISED TO INSTALL THIS APP, PLEASE CONTACT YOUR DOMAIN ADMIN."
- If you are G Suite(formerly Google Apps user), you need to install the app through G Suite Marketplace. Your G Suite Super Admin can install the app and can assign you to access the app.
- If you are G Suite Super Admin and have installed the app but you get this message, go to google apps admin console > Security > API reference > Enable API access.
I HAVE PURCHASED NBS PRO BUT THE ACCOUNT IS NOT UPGRADE. I HAVE RECEIVED AN EMAIL STATING THAT MY ACCOUNT HAS BEEN UPGRADED WITH 10,000 QUOTA, BUT WHY DO I STILL SEE THE SHOPPING CART?
Once you purchase to PRO and received a confirmation email from a sales representative, you might need to delete all cache/cookies and re-login. Click the url below to re-login.
(short url: https://goo.gl/ezPoGm)
Also, the shopping cart on your NBS app is also supposed to show on PRO plan, so you may disregard this icon. If you have any other question or issue, please contact our support.
[BUNDLE PROMO] I HAVE G SUITE AND I WANT TO BUY PRO. CAN I GET A DISCOUNT?
Please note that this promotion is subject to certain terms and conditions. For more information and questions, please contact Netkiller Support at email@example.com